FAQ
Everything you want to know about the Kuberg bikes.
ABOUT KUBERG
All Kuberg motorcycles are manufactured in the Czech Republic. Kuberg is committed to designing and engineering bikes that meet the highest technical standards for quality, performance and reliability. All our bikes are designed and engineered by dedicated technicians in our own R&D department and are all assembled in our plant using our own parts or parts designed specifically to our specs. This ensures that all Kuberg bikes conform to our mission statement - to create heavy-duty, high-performance electric bikes that deliver huge power, massive torque and unparalleled acceleration with a build quality that's engineered to last.
WARRANTY
All Kuberg motorcycles come with a thirty (30) day Basic Manufacturer's Warranty against defects in materials and workmanship. You can upgrade to a three (3) month Limited Warranty by registering your bike at www.kuberg.com/bike-registration. A twelve (12) month Extended Warranty can be purchased for $150 USD for Young Rider and Hero models and $250 USD for Freerider and X-Force Pro 50 models.
Tampering with or dismantling the electrical components, batteries and motor. These parts are crucial for proper functioning and performance of your Kuberg motorcycle and should not be modified, removed or dismantled. In addition, your warranty does not cover any mechanical faults or malfunctions due to misuse or lack of proper maintenance.
No. You may take your Kuberg motorcycle to any authorized Kuberg dealer for warranty repairs. All Kuberg dealers will be eager and willing to help you.
Yes. During the first year, the bike is required to receive scheduled maintenance at 3 and 6 months from an authorized Kuberg dealer in order for the Limited or Extended warranties to remain active. If maintenance is performed by someone other than a Kuberg dealer, Kuberg is no longer responsible for damages and the warranties will no longer be valid.
Kuberg motorcycles are warranted to the original retail purchaser to be free from defects in materials and workmanship in the frame and components except for batteries, tires, and inner tubes for a period of thirty (30) days from the date of purchase. An upgrade to a three (3) month Limited Warranty is available to the original retail purchaser who registers his/her bike via the registration form on www.kuberg.com/bike-registration. A further optional Extended Warranty is available for a fee. A twelve (12) month Extended Warranty can be purchased for €119 for Young Rider and Hero models and €199 for Freerider and X-Force Pro 50 models.
RIDING SAFETY
Always wear protective equipment, especially a helmet and eye protection! The safety of our riders is our top priority. Please always use and wear:
- A high-quality helmet approved by your country's governing body
- A helmet face shield or goggles
- Protective clothing that covers your legs, ankles and feet
- Wrist, knee and elbow protection
- Heavy boots
- Gloves made from tear resistant materials (leather or Kevlar)
- A Motorcycle jacket from tear resistant materials (leather or Kevlar)
- Clothing that is brightly colored so other riders, pedestrians and traffic can see you
- Motorcycle leathers to prevent abrasion injuries in the event of a fall.
Failure to use appropriate safety equipment greatly increases the likelihood of death or serious injury in the event of an accident.
Never wear loose-fitting clothes, as it can catch on wheels, chains, control levers or footrests. Do not wear shoes with laces, as these can get caught in the motorcycle's chain or wheels and result in serious injury.
No. Kuberg motorcycles are engineered to carry only one rider and no passengers. Carrying a passenger will overload the motorcycle and damage the handling. Do not ride with any passengers.
Obey all laws. Kuberg motorcycles are for OFF-ROAD USE ONLY. The purchaser, owner, and/or riders of this motorcycle are directly responsible for knowing and obeying all local, state and country laws regarding the riding and use of this motorcycle.
Please be aware that distance to stop under wet conditions may double or triple compared to dry conditions. Ride more slowly, and anticipate your stops by applying the brakes sooner. Please also bear in mind that cold weather might negatively affect batteries, lowering the maximum power and charge. This is normal for electric motorcycles and does not require maintenance or service.
WIFI STREAMPORT
Follow the steps below to install the Streamport for Young Rider Bikes: Start, Trail, Cross and Trial Hero and Cross Hero.
1. Remove the bolts to the seat and seat panel.
2. Remove the seat and seat panel (if you need extra workspace, you can also remove the side panel).
3. Locate the 4-hole connector at the front of the controller.
4. Plug the Streamport’s 4-prong cord into the connector.
5. Place the Streamport on top of the controller and secure it in place with the metal bracket. Use the same bolt that holds the controller in place to secure it to the frame.
6. Extend the antenna wire and attach it underneath the seat panel using the adhesive.
7. Replace the seat panel and seat and re-attach the bolts.
Note: The Young Rider Start bike has a tight space for the adapter. As an alternative, you can set the adapter on the side of the controller rather than on top of it, though you won’t be able to secure it with the metal bracket.
Follow the steps below to install the Streamport for Freerider.
1. Remove the controller cover by removing one bolt located above the LED light using an allen key.
2. Locate the 4-hole cord attached to the front of the controller.**
3. Attach the Streamport’s 4-pin cord into the controller’s 4-hole cord. The two pieces will snap together in place.
4. Place the Streamport on top of the controller and secure it in place with the metal bracket or velcro straps.
5. Extend the antenna wire and attach it underneath the seat panel using the adhesive. Alternatively you are free to keep the antenna under the plastic controller cover.
6. Replace the controller cover and re-attach the bolt.
Note: Older Freerider models might have not have the 4-hole cord attached. Your dealer will have an extension reduction cable that they can install for you to get your Streamport working. Do not attempt to open the controller yourself. Doing so will void its warranty and can damage your bike.
Follow the steps below to install the Streamport for Freerider and X-Force Pro 50.
1. Remove the bolts to the seat and seat panel.
2. Remove the seat and seat panel (if you need extra workspace, you can also remove the side panel).
3. Locate the 4-hole cord attached to the front of the controller.**
4. Attach the Streamport’s 4-pin cord into the controller’s 4-hole cord. The two pieces will snap together in place.
5. Place the Streamport on top of the controller and secure it with the supplied metal bracket or a velco strap.
6. Extend the antenna wire and attach it underneath the seat panel using the adhesive.
7. Replace the seat panel and seat and re-attach the bolts.
Note: Older X-Force Pro 50 models might have not have the 4-hole cord attached. Your dealer will have an extension reduction cable that they can install for you to get your Streamport working. Do not attempt to open the controller yourself. Doing so will void its warranty and can damage your bike.
Download the Kuberg Volt App via the iOS App Store for iPhone or on Google Play for Android. Open your phone’s WiFi settings and locate your bike. Follow the steps on your app to connect and set up your bike. Some bikes might need a firmware update in order to communicate with the bike.
Test the app to make sure it is in sync with your bike. Lift the bike off the ground and twist the throttle. The app will react to the throttle movements.